Delivery & Returns
CHANGE OF MIND
If you purchase a product online, you have the right to cancel your purchase without giving a reason within 14 days of receiving the product, subject to the exceptions provided by law.
Please download and follow the instructions on the returns form if you wish to return your purchase before the expiry of your cooling off period, via our dedicated An Post returns service. You must include the '001' order ref from your dispatch docket in the 'order number' field on your form.
To exercise your right to cancel, you must tell us within the 14-day cancellation period that you wish to cancel your purchase. You can do this using our returns form or by making another clear statement that you wish to cancel.
Once you have notified us, you must return the product to us without undue delay and no later than 14 days after notifying us of your decision to cancel.
You must return the product within 14 days of confirmation, and no less than 28 days in total from receipt of the product.Any refund will be processed back through the original payment method within 14 days of receipt of your return.
Condition of Returned Products
You may open and inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.
You must take reasonable care of the product while it is in your possession.
If your handling or use of the product goes beyond what is reasonably necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in its value. Where permitted by law, we may make an appropriate deduction from your refund to reflect that diminished value.
Where possible, please return the product with its original packaging, accessories, manuals and other items supplied with it.
A product does not have to be unopened simply because you are exercising your statutory right to cancel.
Certain products may be excluded from the right to cancel where an exception under consumer law applies, including certain sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
Refunds for Change of Mind
Where you validly cancel your purchase, we will refund the payments due to you, including the cost of our least expensive standard delivery option.
Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.
You are responsible for the direct cost of returning a change-of-mind product where we have informed you of this before purchase, unless we have agreed to cover that cost.
FAULTY PRODUCT
Your rights in relation to faulty products are separate from your 14-day change-of-mind rights.
If a product is faulty or does not conform to your contract, you are entitled to the remedies provided by the Consumer Rights Act 2022.
If you report a qualifying fault within 30 days of receiving the product, you may have the right to receive a full refund.
You may choose a repair or replacement instead if you prefer, subject to the provisions of the Consumer Rights Act 2022.
Please complete our returns form and provide as much information as possible about the fault so that we can process your return promptly. Please download and follow the instructions on the
returns form
to have your item returned via our dedicated An Post returns service.
If you’d like a replacement product, let us know by contacting our support team via the chat icon, as well as selecting ‘replacement’ on the returns form.
FAULTY PRODUCT (30+ DAYS)
Your statutory rights do not end after 30 days. Where a qualifying fault is reported after the initial 30-day period, you may be entitled to have the product repaired or replaced, subject to the Consumer Rights Act 2022.
Repairs and replacements must be provided free of charge, within a reasonable time and without significant inconvenience to you.
Depending on the circumstances, additional remedies, including a price reduction or termination of the contract and refund, may subsequently be available under the Consumer Rights Act 2022.
Nothing in our warranty or returns policy limits or excludes your statutory consumer rights.
If your Xiaomi handset, tablet or wearable incurs a fault within the warranty period, you can arrange a repair via our fully manufacturer approved service centre Fónfix, here.- Choosing a selection results in a full page refresh.
